NotaPrax — Refund and Cancellation Policy

We believe in keeping things simple and transparent.

This policy explains how our free trial, subscription payments, cancellations, and refunds work.

1. Seven-Day Free Trial

NotaPrax offers eligible new customers a 7-day free trial.

You must provide valid payment details when registering.

You will not be charged a subscription fee during the trial.

Unless you cancel before the trial ends, your selected subscription will automatically begin and your payment method will be charged.

The subscription amount and first billing date will be displayed before you confirm your subscription.

2. Monthly Subscriptions

After your free trial, your subscription renews automatically each month until canceled.

Your payment method will be charged according to your selected subscription plan.

3. Cancel Anytime

You may cancel your subscription at any time through the available subscription management options.

If you cancel during the free trial, you will not be charged.

If you cancel after your subscription has been charged, your subscription will not renew.

You will normally retain access until the end of your current paid billing period.

4. Refunds

Subscription payments are generally non-refundable once processed.

Refunds are not automatically provided because you:

• Forgot to cancel before the trial ended.
• Decided not to continue using NotaPrax.
• Did not use the platform during a paid subscription period.
• Canceled after a subscription payment was processed.

Refund requests may be considered where there has been a duplicate payment, billing error, or significant technical problem that prevented you from using the service.

Refunds will also be provided where required by applicable law or the terms of the relevant payment provider.

Nothing in this policy removes or limits your statutory rights.

5. Requesting a Refund

To request a refund, contact admin@notaprax.com.

Please include the email address associated with your subscription, the payment date, and a brief explanation of the issue.

We will review your request and respond within a reasonable period.

6. Refund Processing

Approved refunds will be processed through our authorized payment provider.

Refunds will normally be returned to the original payment method.

Processing times depend on the payment provider and your bank.

7. Account Access and Data

Canceling your subscription stops future billing but does not automatically delete your practice or patient records.

You are responsible for arranging access to or export of records you need before your subscription access ends.

Requests for account deletion and personal information will be handled in accordance with our Privacy Policy and applicable law.

8. Contact Us

NotaPrax
Operated by: NOTAPRAX
Billing email: admin@notaprax.com
Business address: 170 President Brand Road, Rynfield, Benoni